Neat Services

4 Faringford Road, London E15 4DW, England United Kingdom

Posted by ILTEX on 2019-04-22 14:34:16

If you’ve stayed in a five-star hotel, you’ll know how immaculately clean the rooms are — and we apply the same meticulous attention-to-detail to cleaning your home.
In fact, many of our cleaners have 5-star hotel experience from some of London’s most prestigious hotels, including The Ritz, Claridge’s and The Connaught.
It’s a bold statement but we genuinely believe that our London cleaners represent the best of the best.
Ultimately, the quality of our house cleaning service starts with cleaner recruitment and being able to attract the very best candidates. As London’s premium domestic cleaning agency, our rates are higher than average but importantly, this allows us to pay a good and fair rate to our cleaners. Paying towards the top of the market allows us to attract a large volume of cleaners in London who apply to work with us. This volume of applications then gives us the luxury to cherrypick the very best cleaners London has to offer. We typically get hundreds of applications every week, interview around 100 but then make just 1 offer.
It seems fairly simplistic but paying a higher rate is a major reason why our cleaners value their job more highly than a lower paying competitor. In an industry when cleaner turnover is typically less than 3-months, our London cleaners stay for approximately 4x longer than the industry average. As our clients place great emphasis on trust, having greater continuity is highly valued. We find that once our clients find us, that they tend to stay with us for a long time, recommending us to their friends and family along the way.
Once we’ve identified and on-boarded our new cleaners, this however represents just the start. Next comes the 1-month trial where we carefully monitor how these new cleaners are working - both in terms of client ratings as well as assessing other factors such as professionalism and reliability. To continue working with us, new cleaners need to have at least a 90% average client rating. As you might imagine, the number of cleaners who pass their first month is just a fraction of those that start. But once we find these cleaning superstars, they tend to stay with us for a long time making many of our clients very happy in the process!
As is hopefully apparent, we focus a huge amount of time and resource attracting and retaining the very best cleaners London has to offer. But our goal to be the best cleaning company in London involves a number of other key things as well, namely around customer service. Although we try to minimise problems, some inevitably still occur and our customer services team are trained to deal with such issues in a timely manner that is satisfactory to the client.
Online reviews and word-of-mouth referrals are extremely important to us. And you’ll see when you compare our reviews to other domestic cleaning services in London, that ours are well on top. Unfortunately things do go wrong but rest assured, we’ll always be here to put ourselves in your shoes and to resolve any problems as swiftly as possible.

Provides: neat services

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  • Neat Services Blog

    Giving you impartial advice and information about the house cleaning industry.

    2019-04-22 14:40:06
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